Terms of Sales
Art 1- Introduction:
All our sales are subject to our general conditions, whether they are made via our merchant site or our catalog.
Any order placed by a buyer via our distribution channels accepts its regulations, without restriction or reservation.
Art 2- The order contract:
The buyer has the possibility to place his orders via our website. The order on our site will only be accepted if the buyer has correctly identified himself. Our database gives the buyer the opportunity to know the essential characteristics of the item he wishes to order.
The photos are not contractual and in no way commit our company.
Offers are only valid while stocks last.
When a customer has registered his order, it is that he accepts all the general conditions without any reservation as to the price, product, etc.
All contractual data is recorded on Sellerie Gilbert's servers and can be consulted by the customer after logging in with their access codes.
Art 3 - Price:
All the prices in force are those which will be concluded at the time of placing the order. These prices are expressed including VAT throughout the site.
The price of transport is in addition to that of the product and is clearly notified when you order online. The buyer will choose the method of delivery that suits him best from the proposed list.
Art 4 - Payment:
When you validate your order, you will be able to choose several online payment methods and all are completely secure and encrypted by Stripe. No data passes through our site.
We also offer the possibility of paying by bank transfer. As indicated on our site, the products will only be dispatched after receipt of payment on our account.
Unless otherwise specified by us, all items purchased are payable in full before dispatch.
We reserve the right to cancel or suspend an order or delivery in the event of late payment and without notice.
Art 5 - Delivery:
Parcels are stored in our Belgian warehouse and are dispatched every day within Europe depending on the carrier you selected when finalizing your purchase.
Either express 72H throughout Europe, or in 3 to 5 working days by the Belgian post office which then redistributes within the French service.
All packages that leave our warehouse are checked and in good condition.
It is up to the customer, upon receipt of his package, to make reservations if it is not compliant or has been damaged. For this he must send a complaint by registered mail to the carrier within 8 days of receipt.
Under no circumstances can we be held responsible for any delays or destruction of the equipment during transport.
Art 6 - Return of goods:
All items you have purchased on our site or in our catalog can be returned to us within 10 days, either for an exchange or for a refund.
Returns are made at the customer's expense and in the case of a refund, it will only be made after verification by our service.
The item must be re-sent in new condition with its tag and not having been washed or greased.
Upon return and verification of the latter, the refund is made within 10 working days.
However, if the error was due to our shipping department, we will then assume all the costs of returning and re-shipping the product ordered.
Art 7 - Warranty:
The articles are subject to a legal guarantee of conformity for goods of 2 years.
In the event of a warranty, the buyer must always contact our after-sales service either by email or by telephone to set the terms and conditions thereof.
As soon as the product is returned and our after-sales service has checked its malfunction. It will either be repaired by our service or sent back to the manufacturer.
The return time may vary depending on the manufacturer's time, we can in no way be held responsible for delays caused by the latter.
Art - 8 Liability:
We have, whether in the process of ordering, delivery or other than an obligation of means. Our responsibility can not be engaged following the problems encountered on the Internet network, rupture of service, presence of virus.
Orders will be shipped by the carrier that you have chosen or that will be offered to you and we cannot be held responsible for the delay of these.
All risk related to the product will be transferred to you from the moment of delivery, from the moment the risk is transferred to you, we decline all responsibility in the event of loss or destruction of the Product.
Art – 9 Right of withdrawal:
The Buyer has a period of fourteen (14) calendar days to cancel or to return his order to us.